However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Either way, I just want my admin fee refunded promptly.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Either the leasing staff lied or the maintenance staff did. This contradicts what I was told by the leasing staff. Both maintenance workers confirmed Greystar is still the property management company. I went by the Crest of Altamonte today, I was only able to speak with two maintenance workers. We are still waiting for a response via phone or email. On 2/28/23, I spoke with Jessica, who also referenced a property management change and said she submitted my refund request on 1/24/23 and would follow up with me via email regarding the status. on 2/25/23, Valerie (from the Crest at Altamonte) left my wife a voicemail, stating the delay may be due to the recent change in property management.
In addition to sending an email on 2/21/23, I have called over ten times, and my wife called twice. On 1/20/23, via email, I was told the Crest of Altamonte would refund my admin fee. On 1/18/23, my application for an apartment was denied.
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